What kind of help we can provide
Our priority is to provide assistance to those British nationals overseas that need our help the most. The level and type of assistance we offer is tailored to the individual circumstances of each case. Our staff will make an assessment of your vulnerability and the needs you have, based on who you are, where you are, and your situation. We will then aim to offer assistance which helps meet your needs, such as:
Provide advice and help if you have suffered rape and sexual or physical assault, are a victim of other crimes, are ill or in hospital.
Provide timely, accurate, local information so that you can help yourself effectively. This might include details of local lawyers, interpreters, doctors or funeral directors.
Issue emergency travel documents.
Provide information about transferring money through commercial providers.
Provide details of other organisations that may be able to provide specialist support.
Contact family or friends for you if you cannot do this yourself.
Provide information to British nationals currently living in Malta on the status of their rights after Brexit and provide up-to-date guidance on issues such as residence and healthcare in Malta. Visit gov.uk/livinginmalta
Who we can help
We can provide the support set out in this guide to people outside the UK who are:
British nationals (whether or not they normally live in the UK).
British nationals with another nationality, although this will depend on the circumstances - normally we cannot help dual nationals when they are in the country of their other nationality.
We cannot provide this support to other countries' nationals, even if they have been living legally in the UK.
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