General Terms & Conditions

Yellow Pages (Malta) Ltd has made every reasonable effort to assure the accuracy of information contained on this website. However, information is only as accurate as the source of the supplied information. Further, the information on this website is updated only periodically and therefore may not reflect the most current information.

YELLOW PAGES (MALTA) Ltd MAKES NO WARRANTY, REPRESENTATION, OR GUARANTEE OF ANY KIND REGARDING EITHER ANY MAPS OR OTHER INFORMATION PROVIDED HEREIN OR THE SOURCES OF SUCH MAPS OR OTHER INFORMATION. YELLOW PAGES (MALTA) LTD SPECIFICALLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Yellow Pages (Malta) Ltd assumes no liability either for any errors, omissions, or inaccuracies in the information provided regardless of the cause of such or for any decision made, action taken, or action not taken by the user in reliance upon any maps or information provided herein.

Reviews Policy

What is the Review Section?
yellow.com.mt reviews are intended as a means for sharing experiences between customers & suppliers with the community.  It is intended to assist the customer in making an informed decision when choosing a supplier and help the supplier understand how their service is rated. Therefore reviews, be they positive or negative, will always be considered for inclusion in the reviews section subject to our u201cReview Policyu201d as well as other policies outlined in our u201cGeneral Terms of useu201d and any and all other policies, disclaimers, terms and conditions and notices published and as may be amended from time to time on our website.

1. Publishing of Reviews: yellow.com.mt moderates the reviews that are posted on its website and as such may re-send for correction, censor or not allow reviews to be posted on its website at its sole and absolute discretion.

2. Reviews can be published:
a. If they are not against some form of payment or other form of compensation, whether monetary or otherwise, from the business or one of its competitors;
b. 
If the writer is not employed with, a shareholder of or otherwise have any direct or indirect relation to/with the owners or shareholders of the business and/or its competitors;
c. 
If they are factually correct and about a direct experience with the business;
d.
 If they do not violate any laws that may be applicable from time to time, including but not limited to laws relating to Libel, Harassment, discrimination, vilification, sedition, blasphemy, bullying or contempt or data protection;
e.
 If they are not abusive, offensive, indecent, pornographic, obscene or otherwise considered undesirable or in poor taste by yellow.com.mt;
f.
 If they are not advocating or discussing illegal activities with the intent to commit or solicit others into committing them;
g.
 If they are not false, deceptive, inaccurate, incorrect or unreliable, be it intentional or unintentional;
h.
 If they do not infringe on any copyright or other intellectual property rights of any third party;
i.
 As long as they are not off topic, inappropriate, vexatious or repetitive;

3)
tBusiness Owners may not do any of the following which could damage their online reputation or be interpreted as misleading consumers:
a.
 Review or pay or otherwise offer any form of compensation, whether monetary or otherwise, for reviews of their own business or that of their competitors.
b.
 Try to have negative reviews removed leaving only positive reviews.
c.
 Violate any laws that may be applicable from time to time, including but not limited to Libel, Harassment, discrimination, vilification, sedition, blasphemy, bullying or contempt or data protection.
d.
 Compromise the privacy or data protection of any data subject.

Disclaimer

yellow.com.mt makes no warranty, representation or guarantee of any kind regarding the content of any review including but not limited to its veracity, accuracy or authenticity and assumes no liability whatsoever for any errors, omissions, misrepresentations and/or inaccuracies contained in any review published on the website. The Business Owners hereby exonerate and hold yellow.com.mt harmless for any liability arising from any and all third party claims regarding any actual or potential damage suffered or incurred as a result of the information and/or content contained in any review published on the website. 

Anonymity In the interest of transparency, yellow.com.mt will not publish any reviews posted on an anonymous basis. As a result, all users, whether they are consumers or businesses, will be required to disclose their personal contact details prior to posting any reviews/comments on our website. All users recognise that any such personal contact details may and will be released to the competent authorities should yellow.com.mt be compelled so to do according to Law or legal order.

Review (Content) guidelines

yellow.com.mt believes in accountability and responsibility and endeavours to provide a trustworthy and honest service in seeking to connect consumers with businesses.  One of the core elements upon which this trust is built is honest reviews and we at Yellow must ensure that consumers can trust the reviews that are posted on our website. This is attained through tried and tested processes and streamlined policies as outlined on this website. We trust consumers and business owners will share our values and follow our principles.

In order to post a review you must be registered with our website.  Registration requires that you are 16 years or older. 
You must answer the ratings question about the business you intend to review and also write a review about your own personal experience.  

Reviews should be no less than 50 characters long and will be limited to 1,500 characters. They should be about your direct experience with the business; so, for example, if you made an enquiry with a business but did not subsequently carry out any transactions, then your review should be limited to that enquiry. Likewise if you have decided to write about a bad experience try to explain it in your review. All businesses will accept negative feedback as long as it is constructive criticism because this is useful to them to improve their offering. Any review you write must relate to recent experiences that would have taken place in the previous 12 months.

Business owners will be informed of your review and if they wish, they will be able to respond to it. 

All reviews will be moderated; therefore they will be submitted to our content moderating team prior to being published. We will make every endeavour to do this as speedily as possible but this may take up to 72 hours. In order to speed up this process, it would be advisable to stick to the facts of the case, refrain from quoting hearsay and ensure that the review is in line with our Review Policy. 

Moderation means that the review may be accepted as is, modified to correct syntax or typing mistakes without affecting the intended opinion of the reviewer or not accepted, all this at the sole discretion of the moderation team. The moderation team may also, at their own discretion, contact you to confirm the veracity or otherwise of your review. Therefore it is important to remember that you should be able to provide proof of purchase of the product or service, for example.

Always remember that as the reviewer you retain responsibility for what you write. The review will be available for the general public to read so before submitting we suggest that you check what you have written to ensure that it is comprehensible, that it reflects the truth and that it is in line with our Review Policy.