I reached out to Alan to help me unlock my scooter and to remove the lock for it. After a few days of waiting he said he would meet me after he was finished one of his jobs at around 6pm. He then stopped responding to my texts and left me waiting for him to show up which he never did. When I called him out on this, he basically said I was a bad person and he wasn't going to help me. Terrible service and very rude. If you reach out to Alan to help you, there is a strong chance he will ignore you and not show up. Please do yourself a favour and contact a different locksmith instead that is reliable and won't ignore you.