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Ensure that you clearly establish the requirements to be delivered by the system you require. Make sure that the integrator has understood the operational concept as he has to decide what hardware and control is required.
Consult with the integrator the sequence, program flow and feedback required. It is important to make use of energy saving features.
Enquire on remote access facilities as to remotely monitor your automation system status via internet on your computer or smartphone.
Enquire beforehand about terms of warranty.
Professional and efficient after sales service and customer support is of utmost importance for such products. Ensure that you are dealing with a company that is renowned for this.